Our patients say it best
Almost every day, we receive warm, wonderful letters of thanks from former patients, their families and friends. We thank them for taking the time to praise the excellent care they received, for telling us about their recovery and for sharing their “Helen Hayes Hospital Experience” with us, which we in turn share with you here.
“I want to share a little story with you. My eight year old nephew was on a day trip to New York City recently, with some of his friends, and their Moms, of course. they happened to pass the Helen Hayes Theater. He remarked to his friends, ‘Oh I know Helen Hayes! She must be really important cause they named a hospital after her, too!’ I guess she is…at least to me. Thanks to her, and everyone at her hospital, I got my life back. You can’t beat that! Thanks for everything.”
Not one day went by that we were not supported by a comprehensive, sensitive, multidisciplinary approach. Nothing was too much to ask. My Dad made an interesting observation toward the end of his stay. He told me that it was obvious to him that the staff all got along and liked one another. A rather interesting perspective on success, I think. – S.M.
“The staff was so supportive and eager to please. I can’t sing your praises enough. Even the food was excellent. Your staff is remarkable a treasure in today’s health care market.” – M.K.
“The amazing devotion of your nurses and staff was the biggest contribution in facilitating my speedy recovery. The expertise of your professionals, combined with genuine warmth and a cheerful attitude, made my stay here an extremely positive experience. I was treated with respect and dignity and attention was paid to all aspects of my physical and emotional needs. You gave me the gift of your trust in my ability to regain total independence. You gave me a new lease on life.” – H.M.
“The physician who cared for me was witty and made us feel at home. His presence at the bedside twice a day truly made us feel that we were well taken care of. It was a great comfort. One night, I needed help at 2:00 am and when I apologized to the nurses aide, she said, Don’t say that, that is what we are here for. ” – S.P.
“You have a difficult job, but a rewarding one. I hope that I have been able in some small way to express what an important task you have in restoring health and mobility to grateful people like me, who come under your care for a brief time and find the rest of their lives improved because of it.” – E.M.
“When we come to a place like Helen Hayes, we are more than likely in a fragile state, physically and mentally, and most of all emotionally. You lie awake at night wondering what your new life is going to be like. I made acquaintances with the patients around me, reveling in every step they made in therapy, as if it were my own. We were all going through the same thing, with comparable challenges and fears. So a victory for one was a victory for all.” – K.K.
“The fact that I was able to have my hair washed and styled by volunteers was an extra that I didn’t expect, but made me feel so good.” – G.H.
“I want to express my appreciation for a very finely run and professional facility. My family was always encouraged to ask questions and attend my therapy sessions, which allowed them to participate in my recovery. My case manager was first rate, attended to every request and was sensitive to all of our family needs, and did whatever she could to make our lives less stressful. And I always felt better after my interactions with my doctor. He was accessible, friendly and very knowledgeable and never too busy to spend time with me and my family. He never left my room until every question was answered. And believe me, there were many.” – E.P.
“I was treated with dignity, courtesy and respect. The staff was patient, knowledgeable, caring, competent, pleasant and kind. It seemed obvious that they are well trained. I particularly loved the car and apartment set-up that you had so that I could be shown how to maneuver around those areas before going home.” – M.B.
“Your therapists are skilled and full of encouragement and compassion. And your employees are very attentive and make their patients needs their priority. I never had to wait more than a few minutes to receive whatever assistance I needed.” – G.R.
“I also want to say how delicious the food was very fresh and beautifully prepared. And the rooms, bathrooms and showers- always spotlessly clean.” – B.M.
“With sincere and heartfelt gratitude, I want to thank your doctors, therapists and staff for helping my father make a full recovery from stroke. From the moment we approached your facility, from the visual signs of recovery, messages of hope, pictures of patients standing victorious, we knew that our father was in the best place he could be. We cannot thank you enough.” – C.K.
“You set the bar by which all hospitals should be measured the atmosphere is amazing, from the elegant lobby, to the rooms with views of the majestic Hudson River.” – P.H.
“I have never met a more dedicated group of nurses. I have been in and out of hospitals over the last eight months and I can say with certainty that the nursing care I received at HHH has been the very best.” – L.E.
“Your care was worth being two and a half hours from home!” – D.G.
“I was lucky to be transferred to Helen Hayes Hospital for physical rehabilitation. Your facility is first rate. The patient rooms are spacious and clean. The therapy rooms are well organized. The food was very good. But the real treasure is your staff.” – P.O.P
“To summarize my entire experience at Helen Hayes Hospital as both an inpatient and outpatient, it was extraordinary. The staff are highly trained professionals and possess the qualities of kindness and caring which are so important to a recovering patient.” – G.S.
“The care I received far exceeded my expectations. Everyone involved in my care showed concern and care and really put me back on my feet. I am very grateful to the entire staff and have recommended to everyone I know that should they need rehab care, Helen Hayes is the only place to go. My heartfelt thanks to everyone.” – S.H.
“HHH is a phenomenal institution. They physical plant is beautiful and immaculately maintained. Every member of the staff, from the guard at the entry to the auxiliary personnel and right up to the professional nurses and therapists is welcoming and friendly, encouraging, patient, compassionate and very dedicated. Your facility runs like a fine-tuned machine.” – R.M. & B.E.
“I am constantly told by friends, family and physicians that my recovery is a miracle. Initially, I didn’t understand, but then I came to realize that the miracle was Helen Hayes Hospital.” – T.M.
“My husband had knee replacement surgery and received physical therapy at the Helen Hayes Outpatient Rehab Center at Nyack. The staff was always courteous, helpful and understanding. They had a positive attitude and worked tirelessly through each session. The Center at Nyack represents the finest in care and lives up to its credence: Yes, Believe, Hope and Achieve. – R. & C. M.
“Our family thanks every staff member at Helen Hayes Hospital – from your CEO, to your physicians who provided the best care possible, to the nurses who worked around the clock, to the physical and occupational therapists who made the rehabilitation process easier and also to your staff in Patient Relations. My grandmother sends her special gratitude to the pharmacist who went out of her way and took extra time to help translate therapy sessions. My grandmother’s recovery would not have been possible if it weren’t for the great effort and care provided by all the staff members of Helen Hayes Hospital.” – J.L.
“I want to thank all the hard working staff for their attentive and caring help. I especially want to thank my nurses aides, case manager, dietary staff, (food was excellent), hair stylist, the volunteers and all the amazing physical and occupational therapists. Everyone was a pleasure to work with and I am so grateful for their dedication to their jobs, which is not always an easy task.” – A.G.
“As I left the Center for Rehabilitation Technology accompanying my daughter, and her new electric wheelchair, I had a tremendous feeling of indebtedness and appreciation. The CRT staff has serviced us ever so well over the last 5-7 years, adapting and creating accessories which fit properly and allow more function as well. They truly know what’s important – how to create it – and they really care that it’s done to perfection.” – F.S.
“We would like to extend a note of gratitude for everything that has been done for our nephew, who served his country with unquestionable pride and gave the ultimate sacrifice. Your facility is quite impressive and the attention he received in helping him recover is outstanding. Our family is most grateful to be at Helen Hayes Hospital. The staff had been most accommodating and attentive.” – E. & D. R.
“The care that I received was outstanding, the encouragement that I was given daily was above and beyond anything that I expected. I owe a large amount of my speedy recovery to the support and care that I got from your organization.” – D.N.
“If I were to make a concentrated search for a facility that would lend itself to excellence in every phase of its care, there would be none that would exceed the exceptional regard and professionalism of the entire staff of Helen Hayes Hospital.” – V.M.
“I came into the hospital a very nervous hip replacement patient…I left confident and relaxed, comfortable with my ability to care for myself and my family…You cared for me intensely when I needed care, and let me care for myself when I was ready. What more could a rehabilitation patient ask for?…I cannot recall the names of the nurses and assistants on the night shift, but I know they were there for me.” – R.L.
“Very simply, in terms of concern, spirit and compassion, based on the people I have come in contact with, your hospital is in a class by itself.” – B.P.
“I have nothing but accolades for Helen Hayes Hospital. The physical facility itself is the cleanest, brightest and most cheerful hospital I’ve ever been in, not to mention the magnificent river view which has to be a plus in anyone’s recovery…You don’t forget those special touches of TLC that do not come in a pill dispenser.” – E.S.
“If a person had to be in a hospital, I can’t think of a better one than Helen Hayes…The Helen Hayes experience stays with you. I heartily recommend it.” – P.T.
“Helen Hayes Hospital is a beautifully maintained, welcoming, professional and caring environment…everyone is totally committed to patient care and rehabilitation…It is obvious that every member of your staff is highly skilled, taught to take pride in their work and shares the same priority – total patient care.” – J.T.
“I just can’t thank you enough for the care and dedication of all the nurses, therapists, aides and volunteers at Helen Hayes Hospital…This hospital sets an example of what a hospital should be…You gave me the help I needed to recover …and rebuilt my confidence in myself to handle the challenges I’m about to embark on for the rest of my life.” – T.A.
“There is a tremendous marriage of learning, caring and good humor at Helen Hayes Hospital that enables patients and their family and friends to face difficult times…Words pale in comparison to deeds well done. At Helen Hayes Hospital, deeds well done happen everyday.” – W.G.
“I am proud to say that I am able to walk and do many things that I thought I would never be able to do again…Your staff worked with me and gave me the courage and determination I needed to accomplish many feats…your entire hospital is run by angels and you are performing miracles everyday.” – V.D.
“My recovery was beyond my expectations and the time needed to accomplish it was far less than I thought it would be.” – J.P.
“My therapist enabled me to exceed what I thought my own limits to be and established for me a standard of excellence by which I will always measure other therapists…I want to thank everyone at Helen Hayes for minimizing the difficulties of being hospitalized and maximizing my potential as a patient.” – K.L.
“I would like to go on record to say that your hospital is one of the best, if not the best, in the United States.” – M.S.
“From my admission to my discharge, every minute was utilized to my benefit…with the guidance and support of your wonderful staff, I could feel myself improving daily…I have nothing but praise for every aspect of the rehabilitation program at Helen Hayes…my speedy recuperation was due in large part to all of you.” – S.W.
“Giving my father back his dignity at a time when our world fell apart is owed to your physical, occupational and speech therapists, as well as your nursing and medical staff.” – J.K.
“My husband wants to get better and lead a productive life and we have Helen Hayes Hospital to thank for giving him that opportunity.” – M.L.
“You gave us back a wife, mother, grandmother and friend. “– M.S.
“I had a beautiful view of the Hudson River from my room, the entertainment was great, the food delicious and everything was immaculate. At times, I felt more like I was staying at a resort than a hospital. “– M.R.
“I’ve never seen such hospitality and courtesy as from all the staff and the people who operate HHH.”
“Every once in a while we are given a gift – a gift that has meaning, a gift that cares, and a gift that really has an impact on your life. Helen Hayes Hospital was that sort of gift to me.”