Front entrance of Helen Hayes Hospital

COVID-19 Information for Patients, Visitors, & Families

Visitor Policy

Welcome to Helen Hayes Hospital.

Please note that although we realize the benefit of your visit to our patient, we require that you follow the rules that we have developed. These rules were established with an abundance of caution to ensure the safety of all patients, families, and staff.

Please have your driver’s license available for check in. Visitors will be required to provide contact information including name and telephone number, as per the New York State Department of Health mandate.

Potential risks and benefits of visitation are as follows:

  • Risk: COVID-19 is a contagious disease. It spreads quickly and can be dangerous, especially to people who are seriously ill or living with chronic conditions. A person can have COVID-19 with mild symptoms and unknowingly spread it to others.
    If you are experiencing any signs of any illness do not visit.
  • Benefit of Visitation: Comfort and encouragement.

Patient visitation will be permitted Monday through Friday from 3:30pm-8pm; Saturday through Sunday from 2pm-8pm.

Please note that visitation is NOT PERMITTED in designated COVID rooms. 

Please see SNF & TCU COVID-19 Visitation Safety Plan.

The following safety protocols have been put in place in order to best protect our patients, staff, and families. We are happy to welcome visitors to Helen Hayes Hospital and we appreciate your patience, understanding, and cooperation.

  • Visitation is not permitted in designated COVID-19 rooms.
  • Visitors are limited to two persons per patient per day, with one visitor permitted at a time. Visitors must check out at the front desk before leaving to open up availability for the next visitor to register and visit.
  • MacArthur Park is available for outdoor visitation (MacArthur Park closes at 7:30 pm). Visitors must verify with the patient’s/resident’s nurse to confirm that the patient/resident may leave their room.
  • All visitors must be 18 years of age of older.
  • Upon the visitor’s arrival at the hospital’s south entrance, a hospital staff member will conduct a COVID-19 symptom and temperature check of the visitor.
    •  A visitor will be denied entry to the hospital if they report significant COVID-19 exposure or symptoms during the prior 14 days or have a temperature equal to or greater than 100.0 degrees Fahrenheit.
  • The hospital will provide the visitors with written information and/or discuss the potential risks and benefits of the visitor’s presence with the visitor and, depending upon the patient’s condition, the patient.
  • Visitors will be provided with and must wear appropriate personal protective equipment (PPE) as recommended by the Department and the Centers for Disease Control and Prevention throughout their visit.
  • Visitors will be advised on how to perform meticulous hand hygiene and how to wear the PPE and must adhere to such procedures.
  • Visitors who fail to wear a face mask and other PPE will be asked to leave the hospital.
  • Visitors will remain in the patient’s room throughout the visit except when directed by hospital staff to leave the room.
  • The hospital’s electronic visitor management program will be used to collect and maintain the name and contact information for visitors, the date(s) of their visits and the name of the patient(s) visited.
  • This visitation program is subject to change based on the current pandemic and regulations set forth by the New York State Department of Health.

If you fail to follow any of these instructions, you will be asked to leave the hospital and will not be permitted to visit.

Outpatient Services

Helen Hayes Hospital is pleased to continue the provision of outpatient physical therapy, occupational therapy, and speech therapy services at the hospital. As our patients participate in their eagerly anticipated rehabilitation programs, the hospital has put in place a comprehensive COVID-19 prevention plan to ensure the highest level of safety for our patients working toward their important rehab goals.

We ask that all individuals receiving outpatient therapy at Helen Hayes Hospital kindly refer to the following guidelines regarding their upcoming visit: 

  • All outpatients will receive a pre-visit health screening over the telephone. Sick patients will be asked to reschedule their appointments for a time when they are well.
  • Pre-registration will be completed over the telephone prior to the scheduled appointment. If needed, insurance cards and/or payment will be collected from the patient in the treatment room at the time of the appointment.
  • Patients are asked to arrive 15 minutes prior to their appointment and call the number they were given at the time of appointment to check in. Once checked in, they will remain in their cars until they receive a phone call from their therapist. The therapist will instruct the patient to proceed to the main entrance of the hospital (south entrance), where they will be escorted inside. Patients will then participate in a question and answer health screening and a temperature check before being escorted to their therapy location. Any patient needing assistance from their car should indicate their needs to their therapist.
  • At the completion of the therapy session, the therapist will escort the patient back to the hospital entrance.
  • Patients must arrive at the hospital wearing a mask or other appropriate face covering and must remain masked for the duration of their time at the hospital.
  • Entrance to the hospital will be for patients with appointments only; no one else will be permitted to enter with the patient.

In addition to these guidelines, Helen Hayes Hospital has taken the following precautions to adhere to social distancing and sanitization guidelines:

  • Therapy rooms have been reconfigured to ensure social distancing is maintained at all times. Appointments have also been staggered to limit traffic in therapy areas.
  • Therapy equipment and therapy areas are thoroughly cleaned and sanitized daily and between each appointment. The amount of time between appointments has been extended to allow for enhanced sanitizing.
  • Hand sanitizer will be available for all patients in treatment areas.
  • All hospital staff are subject to mandatory screening, including temperature screening upon admission to the hospital.
  • All hospital staff are required to mask in patient therapy areas and follow frequent hand washing/sanitizing protocol.
  • All on-campus events, including support groups, student programs, clinical rotations, wellness programs, and on-campus sports events remain cancelled until further notice.


Thank you for your attention to and cooperation with these guidelines.

Notification_102726 for nrsg homes

SNF Notification to Family or Next of Kin: 
CMS Guidance OSO-20-29 NH

TCU Notification to Family or Next of Kin: 
CMS Guidance OSO-20-29 NH

Residential Health Care Facility &
Transitional Care Unit Pandemic
Emergency Plan:

The Helen Hayes Hospital Residential Health Care Facility and Transitional Care Unit follows effective strategies for preventing infectious diseases and has developed the Pandemic Emergency Plan (PEP) detailed HERE.