Helen Hayes Hospital
Route 9W, West Haverstraw
NY 10993
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Resumption of Outpatient Services – Info & Guidelines

Posted on: May 29, 2020

COVID-19 Information for Patients & Visitors – Resumption of Outpatient Services 

Helen Hayes Hospital is pleased to announce the resumption of outpatient physical therapy, occupational therapy, and speech therapy services at the hospital. As our patients resume their eagerly anticipated rehabilitation programs, the hospital has put in place a comprehensive COVID-19 prevention plan to ensure the highest level of safety for our patients working toward their important rehab goals.

We ask that all individuals receiving outpatient therapy at Helen Hayes Hospital kindly refer to the following guidelines regarding their upcoming visit:

  • In accordance with New York State Executive Order No. 205, Quarantine Restrictions on Travelers Arriving to New York, patients traveling to New York from Alabama, Arkansas, Arizona, California, Florida, Georgia, Iowa, Idaho, Kansas, Louisiana, Minnesota, Mississippi, North Carolina, New Mexico, Nevada, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, and Washington within the past 14 days will be asked to postpone their appointments. 
  • All outpatients will receive a pre-visit health screening over the telephone. Sick patients will be asked to reschedule their appointments for a time when they are well.
  • Pre-registration will be completed over the telephone prior to the scheduled appointment. If needed, insurance cards and/or payment will be collected from the patient in the treatment room at the time of the appointment.
  • Patients are asked to arrive 15 minutes prior to their appointment and call the number they were given at the time of appointment to check in. Once checked in, they will remain in their cars until they receive a phone call from their therapist. The therapist will instruct the patient to proceed to the main entrance of the hospital (south entrance), where they will be escorted inside. Patients will then participate in a question and answer health screening and a temperature check before being escorted to their therapy location. Any patient needing assistance from their car should indicate their needs to their therapist.
  • At the completion of the therapy session, the therapist will escort the patient back to the hospital entrance.
  • Patients must arrive at the hospital wearing a mask or other appropriate face covering and must remain masked for the duration of their time at the hospital.
  • Entrance to the hospital will be for patients with appointments only; no one else will be permitted to enter with the patient.


In addition to these guidelines, Helen Hayes Hospital has taken the following precautions to adhere to social distancing and sanitization guidelines:

  • Therapy rooms have been reconfigured to ensure social distancing is maintained at all times. Appointments have also been staggered to limit traffic in therapy areas.
  • Therapy equipment and therapy areas are thoroughly cleaned and sanitized daily and between each appointment. The amount of time between appointments has been extended to allow for enhanced sanitizing.
  • Hand sanitizer will be available for all patients in treatment areas.
  • All hospital staff are subject to mandatory screening, including temperature screening upon admission to the hospital.
  • All hospital staff are required to mask in patient therapy areas and follow frequent hand washing/sanitizing protocol.
  • All on-campus events, including support groups, student programs, clinical rotations, wellness programs, and on-campus sports events remain cancelled until further notice.
  • All visitation to the hospital remains suspended until further notice.


Thank you for your attention to and cooperation with these guidelines. We look forward to welcoming our outpatients back to the hospital!