Patient Financial Services
The Patient Financial Services representatives at Helen Hayes Hospital are available to answer your questions about insurance coverage or hospital charges incurred during your inpatient or outpatient treatment. Contact us at (845) 786-4924 or (845) 786-4898 Monday through Friday, between the hours of 9am to 4pm to learn more about:
- Participating insurance carriers
- Understanding your hospital bill
- Services covered/not covered by insurance
- Financial assistance & charity care, and more
Helen Hayes Hospital provides the highest quality of care to all patients regardless of payer. While we participate in many major health plans, we recommend you carefully read the terms of your policy and check with your insurer for complete details utilizing the member inquiry number generally located on the back of your insurance ID card.
Hospitals are required by law to make available information about their standard charges for the items and services they provide. Please visit our Pricing Transparency page for information on Helen Hayes Hospital’s Standard Charges:
For those patients who need assistance paying for their services, Helen Hayes Hospital offers payment options, including payment plans, appropriate referrals to Social Services for Medical Assistance, or financial assistance for eligible applicants. Please contact our financial counselor to discuss a payment option that best suits your qualifications at 845-786-4413.