Man in front of framed photos from Helen Hayes Hospital

Patient Stories & Outcomes

In Our Patients' Words

It is an honor to receive so many words of gratitude from our patients and their loved ones praising our staff for their compassion, expertise, and unwavering dedication to excellence in the field of physical rehabilitation.

Our patients say it best: at Helen Hayes Hospital, our patients are family. We are so privileged to play a role in their extraordinary journeys!

“Who would have imagined that a little piece of Heaven sits on a hilltop overlooking the Hudson River in West Haverstraw, NY? The staff at Helen Hayes Hospital are totally devoted to the patients, determined to give them the best opportunity to improve their lives.” – P.S.

“Words cannot describe our gratitude to your phenomenal staff for exceeding any expectations we had for [our mom’s] recovery… It feels like we are at a 5-star hotel rather than a hospital… I consult to other hospitals in my work and know a phenomenal one from a good one from a poor one and you are the BEST.” – L.I.

“The amazing devotion of your nurses and staff was the biggest contribution in facilitating my speedy recovery. The expertise of your professionals, combined with genuine warmth and a cheerful attitude, made my stay here an extremely positive experience. I was treated with respect and dignity and attention was paid to all aspects of my physical and emotional needs. You gave me the gift of your trust in my ability to regain total independence. You gave me a new lease on life.” – H.M.

“With sincere and heartfelt gratitude, I want to thank your doctors, therapists and staff for helping my father make a full recovery from stroke. From the moment we approached your facility, from the visual signs of recovery, messages of hope, pictures of patients standing victorious, we knew that our father was in the best place he could be. We cannot thank you enough.” – C.K.

“I was lucky to be transferred to Helen Hayes Hospital for physical rehabilitation. Your facility is first rate. The patient rooms are spacious and clean. The therapy rooms are well organized. The food was very good. But the real treasure is your staff.” – P.O.P

“All the doctors, nurses, aides, food service employees, security and maintenance workers deserve such praise for their attention, care and reassuring behaviors towards my son, especially during his most difficult times. We have a saying in the Hispanic culture: ‘De los buenos quedan poco,’ meaning ‘there are only a few good people left in this world.’ All of you certainly are ‘de los buenos.’”– P.C.

“I am constantly told by friends, family and physicians that my recovery is a miracle. Initially, I didn’t understand, but then I came to realize that the miracle was Helen Hayes Hospital.” – T.M.

“There is a tremendous marriage of learning, caring and good humor at Helen Hayes Hospital that enables patients and their family and friends to face difficult times…Words pale in comparison to deeds well done. At Helen Hayes Hospital, deeds well done happen every day.” – W.G.